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and Dial Tone/Internet Consulting since 1979

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Latest News

Apr 14, 2017
Posted by: admin

Why did Toshiba Close its Telecommunications Division?

The recent announcement by Toshiba that it is shutting down its Telecommunications System Division took customers and dealers by surprise. But should it have been such a surprise?

Mar 21, 2017
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How to Increase Concentration Levels During Business Phone Calls and Conferences

Despite all the changes in communications channels that we’ve seen over the past few years, the phone call and audio conference remain some of the key ways for organizations to get work done. However, many of these conversations are sub-optimal due to the technology delivering the audio.

Feb 10, 2017
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Consumerization of IT: Bringing Bluetooth to the Desk Phone

Bluetooth originated in Sweden back in 1989 as a ‘short link’ radio technology to facilitate wireless headsets. The word evolved from the Scandinavian Blåtand/Blåtann, the nickname of the 10th Century King Harald ‘Bluetooth’ Gormsson who united dissonant Danish tribes into a single kingdom and introduced Christianity.

Jan 27, 2017
Posted by: admin

How to Make the Business Case for Cloud Communications

When trying to determine which communications option – on-premises or cloud‐based – is right for your business, ROI (return on investment) and TCO (total cost of ownership) comparisons inevitably come into play. Which type of solution drives better value for your business? Unfortunately, this can be a difficult question to answer.

Oct 13, 2016
Posted by: admin

Considering the Cloud for your Contact Center? Watch This First (Video)

In this video blog, Mitel’s General Manager for Contact Center Brian Spencer looks at the benefits of cloud-based contact center infrastructure for dynamic businesses that are growing organically, through mergers and acquisitions, or through global expansion.

Sep 27, 2016
Posted by: admin

Don’t Call it a Call Center (Video)

In this video blog, Mitel’s General Manager for Contact Center Brian Spencer explains why we need to stop talking about call centers or contact centers and start looking at the bigger picture: building a customer-driven, best practice-focused center of excellence called the customer experience center.

Sep 6, 2016
Posted by: admin

Nine Office Trends Redefining Online Collaboration

Technology helps us all adapt our lives, and businesses are no exception. But the way people use technology continues to shift at a quickening pace and consumer behaviors and expectations are bleeding into business environments, creating new requirements and new ways of doing business. To adapt, you have to understand the factors at play, which is why we’re going to look at several important office trends that are redefining the way people collaborate online.

Aug 30, 2016
Posted by: admin

On-Premises vs Cloud Contact Center: Which is Right and When?

Once the decision is made to move to an integrated digital framework, businesses can choose to invest in additional on-premises infrastructure or shift to cloud-based solutions.

For some businesses, it may make sense to continue to improve existing in-premises infrastructures. Typically, this is the right approach for businesses that are happy with the features and functionality of the voice communications system they have in place and the way it supports customer service and contact center activities.

Jun 7, 2016
Posted by: admin

What is Unified Communications & Collaboration and Why Should I Care?

What does unified communications and collaboration (UCC) mean?

Unified communications and collaboration brings together multiple forms of communications, like voice, video and data services, and software applications into a single environment, improving business processes making it easier for employees to connect.

May 3, 2015
Posted by: admin

Case Study: California State University, Fullerton

California State University, Fullerton (CSUF) is a university located in Orange County, California. The 236 acre campus is the largest campus in the California State University system with an enrollment of approximately 36,000 students.
Feb 19, 2015
Posted by: admin

Case Study: ONG&ONG

ONG&ONG plans for the future with Mitel. Mr Ong Yu-Phing has his eyes firmly focused on the future. Mr Ong is the IT director at ONG&ONG, a major architectural consultancy based in Singapore. Operating across multiple countries in Asia, ONG&ONG has a rapidly growing workforce of 600 people.
Oct 14, 2014
Posted by: admin

Daily 18-Minute Social Media Plan For Small Businesses

At first, spending under half an hour on managing social media may sound like a tall order, especially considering that an average user spends approximately 3 hours on social media per day. But if you’re running a small business, you may not have 3 hours. Let’s say you’ve only got a measly 18 minutes—it’s going to be tight, but we’ve got a plan we think can work for you.

Nov 29, 2013
Posted by: admin

More Functionality for Less with MiVoice Office

With nearly 28 million small businesses in the US, it’s disappointing that key competitors are extinguishing core small to medium-sized business (SMB) communications products. In contrast, Mitel is aggressively positioning its feature-rich MiVoice Office solution with competitive new pricing. Now, MiVoice Office is priced up to 15 percent less than the closest competition while delivering twice the number of integrated features, including:

Nov 29, 2013
Posted by: admin

How Small Businesses Can Capitalize on Unified Communications

Operating a small business comes with its own unique set of constraints, especially concerning communications. Optimizing communications for any business requires finding ways to enhance customer service, employee productivity and collaboration between partners, customers and suppliers—all while reducing overall telephony costs. For smaller businesses, a unified communications (UC) system built on a scalable, digital IP platform can help realize these critical objectives. How? Let’s look at the top benefits a robust UC platform can offer the small business:

Aug 1, 2013
Posted by: admin

Is Your Business Phone System Costing You Money?

Investing in new technology, otherwise referred to as “the cost of doing business,” is something that makes most business owners cringe, especially when times are tight. It’s tough to spend money on something that doesn’t seem like it will bring an immediate return on investment. But if your current business phone system isn’t doing it’s job, you could be costing your business more than you ever realized—and buying a new one just makes good fiscal sense.