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Nov 29, 2013

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How Small Businesses Can Capitalize on Unified Communications

Operating a small business comes with its own unique set of constraints, especially concerning communications. Optimizing communications for any business requires finding ways to enhance customer service, employee productivity and collaboration between partners, customers and suppliers—all while reducing overall telephony costs. For smaller businesses, a unified communications (UC) system built on a scalable, digital IP platform can help realize these critical objectives. How? Let’s look at the top benefits a robust UC platform can offer the small business:

System Customization: The UC platform of your choice should be designed to deliver IP networking that is fit to scale. For example, it should be built to protect your investment with add-on modules and processors that enable you to enjoy either a shelf-top, rack-mount or wall-mount scenario.

Enhanced Productivity: An effective UC platform should ensure that your small- to medium-sized business (SMB) is more flexible and responsive than ever before. A complete suite of out-of-the-box business productivity applications—including unified voice messaging with an automated attendant, meet-me conferencing, Automatic Call Distribution (ACD), hot desking, mobile hand-off, teleworking and reporting—can simplify communications and improve business productivity.

Lower Overall Costs: A communications platform built specifically for your small business means you’ll be able to cut costly frills and better allocate your budget—all while delivering the high-quality service and performance your customers, peers and partners expect.

Not sure where to begin? Try starting with MiVoice Office, a unified communications platform offered by Mitel that is specifically designed for the SMB. MiVoice Office offers all of the above and supports a range of advanced UC applications as well. We take pride in placing our full attention on only producing products that help businesses communicate better. Now, small businesses with up to 24 employees can enjoy special promotional pricing on MiVoice Office. Click here to learn more.

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