In order to keep pace with your changing business environment and marketplaces, Interconnect Systems recommends that complete traffic studies be performed once every two years (more often in fast growing companies).  A complete traffic study focuses on line usage, switch facilities, and operator statistics.  Additionally, we can arrange studies from local phone companies and Inbound 800 providers to determine how many times your customers receive a busy signal when calling your company.  The cost of a traffic study depends on the size, type, and capabilities of your phone equipment.