“Our interaction with the install and service teams at Interconnect Systems has been consistently good. Their people are smart and personable; show up on time, work hard and keep us informed. We place a very high value on our Interconnect relationship.”
“The switch from a digital telephone system to a VoIP system can be daunting, overwhelming, and confusing, but Curtis and Felicity helped make our transition none of those things. They met with us initially at their office and provided a very informative demonstration of the VoIP options available to us, both systems and hardware, explaining in as much detail as we could handle at that point what was available. There were subsequent follow-up meetings with various Zervas management members to be sure everyone had a clear understanding of the options before us. We were never rushed or pressured into making any decisions, but rather fully supported by Curtis and the staff at Interconnect Systems.
Once we decided what system to purchase, Curtis provided extensive support in testing our network to be sure we had what was needed, as well as providing me, as the internal person who would install and initiate everything and train our staff, with what I needed to feel comfortable with the installation and getting the system up and running. He helped me run various tests once our system was installed to be sure it was functioning properly and helped me with all of the pesky details that needed to be handled. No question was treated as trivial, and I asked him a lot! Curtis was always very prompt and extremely courteous in addressing my concerns and lack of knowledge.
I highly recommend Interconnect Systems for all of your telephone/communications needs. From Curtis and Felicity to all of the support staff, they are top notch! Curtis even handled the recycling of our old, obsolete telephones when the time came. Above & beyond – that should be their tag line as it is surely their motto!”
Zervas Architect Group
“I am writing to let you that Heritage House at the Market has been a customer of Interconnect Systems for the past 5 years and during this time period I have always been treated like I am the only customer Interconnect has. No matter what the situation, whether I needed to order a phone or just resetting our system, the service has been exemplary.”
Providence/ Heritage House at the Market
“Interconnect Systems Team is AMAZING!!! My office decided it would be a great idea to have the least technological person in the office to be in charge of setting up a new phone system for our building. This system would not only include new phones, but a whole new system as, our then, current system had reached 'end of life.' Oh my goodness, what a ton of work this has been for the Interconnect Systems Team! They have gone way beyond the extra mile for our company. It started by supporting our old system which we had very little to no information about to a completely set up and running (beautifully) current system. I have been able to attend meetings at their office (lunch provided) to ask questions and learn about different options. The service team has always checked back with me to make sure my questions have been answered and we are functioning well. The accounting team has been very helpful and courteous every time I had to speak with them. Curtis has made sure that I understand all of the technical information that has been given. Thank you Interconnect Systems Team for all your help!!!!”
Julia A Pollock
Orchard Park Retirement
“We are a small business in the Harbor and upgraded our phone system with the help of Curt. Service was spot on - professional - quick response - good product.
Curt walked us through every step - including the 'dahhh' ones. I would highly recommend him to anyone who's looking for top-notch service.”
Bellhaven Yacht Sales
“Just a little plug for Interconnect. I have done business with them for 25+ years. I have always found them cost competitive, extremely competent, eager to please and overall a pleasure to do business with. They have gone above and beyond many times for us in emergency situations. I can trust Felicity or Curtis to give me good advice regarding phone systems, cat5 wiring, etc. They have never disappointed.”
“I was speaking with a friend at another city about Wapato needing an updated phone system to meet the state requirements, capturing voicemail, for public records requests. She recommended Interconnect Systems Inc. After choosing Interconnect, I started working with Courtney to gather all the information to convert our system. He explained the process in layman's terms so I was able to understand. He was available to answer any questions that were posed. Then he helped shepherd me through the process. Thank you, Courtney!
Once we started in the actual process of ordering and putting the phones in our City, Matt and Felicity were amazing to work with, too. There was very little interruption in service as they converted the phones. Matt brought the phones early for staff to learn how to use them before they went live and directed us on how to set up call flows and phone scripts. The training was great and documentation of all the steps were provided.
We have had the phones for about a month. They are wonderful. It is different from what we were used to, so there is a learning curve. I know that the information that we need to capture is happening.
All of the staff at Interconnect have been amazing, professional, responsive, and helpful. The owners have taken the time to be on the federal contract list which shows initiative and desire to work with government. I highly recommend Interconnect Systems Inc. ”
Susan P. Pearson
City of Wapato, Washington
“Blackburn Office Equipment has been working with Interconnect since the early 1990’s. The staff of Interconnect offers the most personal and quick response to service issues for our phone system. They are always on time and professional.”
Jim Olson (our dear friend has passed away, we are leaving this here in his honor)
Blackburn Office Equipment
“It is unusual to get excellent customer service; you and Interconnect have been a pleasant surprise to work with. As you know there is a lot of mediocrity out there these days so I appreciate it when I work with people who care about excellence. If I had a hat, it would be off to you.”
“We are delighted with our new phone system and its capabilities. Interconnect provided us with fast and personal service making sure our needs were fully understood and met. We would recommend to any business Interconnect as a dependable service provider for any of your telecommunications needs . We are now equipped with the right telecommunications solution for our business.”
Peace Arch Business Center
“I would like to express my appreciation for the professional manner in which you assisted us with the purchase and installation of our new phone system...The installation process went smoothly and with a minimum of disruption to our operation. Your company’s on-site training was well done and thorough...Thank you and feel free to use us as a future reference.”
Dykstra Construction Services/Columbia Cabinets Northwest
“Frank is awesome, thanks for the quick response!”
Don Ross Junior
Ronk Brothers Heating
“Thank you for the thorough review of our current phone system and Telco connectivity services as recently presented in your Discovery/Design Report....we consider the cost of the Discovery/Design to be dollars well spent and highly recommend this service to anyone considering an upgrade or replacement of their telecommunications equipment.”
“Thank you for your visit to walk through our new phone installation yesterday. We have the luxury of a regular weekday closure: your installers worked with me to schedule the work during that downtime. They quickly assessed the current configuration of our legacy PBX and determined how to configure the new one. They swapped out the old system for the new with minimal downtime, even while re-punching our cabling to provide a more logical layout.
Our new phone system was configured to act as much like the old one as possible: only better. People using it over the weekend and on Monday had no difficulties performing basic functions. Matt came in on Tuesday to do a training with our staff. He was very thorough, using hands-on examples, and patiently answered all questions. When he left our staff felt more comfortable with the new phones than they had with the old ones!
Our staff is happy to have new phones that are more intuitive and more functional than the old ones. I am happy to have new phones that are more easily configured (via Windows client as well as via handset) and more easily expanded (using digital phones where they are already wired and VOIP phones elsewhere). If we decide to move away from traditional copper lines phone service, I understand our new system will be ready for that as well. The Mitel configuration you provided us is perfectly suited to the size and needs of our organization.
As a non-profit organization funded by donations, cost is a big concern for us. I calculate that in a very few years, the new system will pay for itself in saved maintenance costs relative to our legacy system. So even though the old system functioned adequately, the new one feels like a win in every way.
So thank you again for your service to our church and your care in helping us select the best phone system for our specific needs and resources. Besides being cost-effective and providing equipment that can take advantage of recent advances in telephony, the fact that you are a local business with a long track record made the choice clear: Interconnect was the obvious solution for our communications needs.”
St. Paul's Episcopal Church
“Just a quick note to express my satisfaction and gratitude for all that Interconnect Systems has done for us — and continues to do for us. We are a small, but growing company in Bellingham. We recently decided to update our aging phone system. The telecommunications landscape had changed quite drastically over that past decade – so the options available quickly overwhelmed us.
Enter Interconnect Systems.
The folks at Interconnect took a step back in time with us and made sure we understood the technologies, terminologies, and solutions that would enable us to make an informed decision about the next decade in communications.
The depth of knowledge, flexibility, and patience of the Interconnect Team was (and is) quite remarkable. Together we explored the pros and cons of both hosted and on-premise solutions.
In the end, we ended up with an affordable and extremely functional on-premise system that will allow us to integrate hosted-type technologies as we integrate our California and Virginia offices.
The installation and configuration of the new system has been flawless. The preparation and implementation went mostly unnoticed by our 30+ employees — a good measure of success!
When the dust settled on our transition, we had a more functional system for less overall cost than the combination of various services we had pieced together over the years due to the limitations of our legacy system.
As a small company, we are now poised for the next evolution of communications thanks to Interconnect Systems.”
Infrastructure and Communications
Clarus Fluid Intelligence
“We have Interconnect service our telephone system, and have been very pleased with the level of knowledge and professionalism they have. Frank tries to think ahead when he has a project, so that the impact to our communication system is minimized. We had looked for a long time for a competent vendor and have finally found one. I would encourage anyone looking for a new vendor to call Interconnect Systems!”
Edmonds Family Medicine
“I appreciate the work that Interconnect Systems (and in particular Emily and Felicity) did for a project at Cascade Mall a few months back.”
“Interconnect provided a smooth transition from our older Toshiba phone system to our new Inter-Tel system. They provided training to all of our employees and remained accessible for follow-up questions.
I never hesitate to contact Emily with questions (no matter how small). Interconnect’s service-oriented attitude is apparent in all areas of the company (phone support, service technicians and owners).”
“Interconnect continues to provide us with timely and responsive service . They are a reputable company where customer service coupled with a solid understanding of their industry makes them 'the go to service provider.' We have full trust and confidence that they will handle all of our future needs with the same passion and dedication to service that we have experienced.”
President and Managing Director
Birch Bay Tax and Accounting
“I wanted to tell you how much I appreciate the outstanding service that Interconnect [Systems] has provided my company... We look forward to many years of use of our new telephone equipment and thank you again for the part your company played in making it possible. Please feel free to use us as a future reference. We will highly recommend you and your company.”
Marlys Bourm, CPA
“We rely on Interconnect Systems for dependable, proven equipment at a reason price. Effective, prompt, friendly service from knowledgeable personnel. Excellent advice based on their many years of experience. Interconnect helps keep us productive and competitive. They get our highest recommendation!”
Skagit Valley Food Co-op