The recent announcement by Toshiba that it is shutting down its Telecommunications System Division took customers and dealers by surprise. But should it have been such a surprise?
Despite all the changes in communications channels that we’ve seen over the past few years, the phone call and audio conference remain some of the key ways for organizations to get work done. However, many of these conversations are sub-optimal due to the technology delivering the audio.
Bluetooth originated in Sweden back in 1989 as a ‘short link’ radio technology to facilitate wireless headsets. The word evolved from the Scandinavian Blåtand/Blåtann, the nickname of the 10th Century King Harald ‘Bluetooth’ Gormsson who united dissonant Danish tribes into a single kingdom and introduced Christianity.
When trying to determine which communications option – on-premises or cloud‐based – is right for your business, ROI (return on investment) and TCO (total cost of ownership) comparisons inevitably come into play. Which type of solution drives better value for your business? Unfortunately, this can be a difficult question to answer.
In this video blog, Mitel’s General Manager for Contact Center Brian Spencer looks at the benefits of cloud-based contact center infrastructure for dynamic businesses that are growing organically, through mergers and acquisitions, or through global expansion.
In this video blog, Mitel’s General Manager for Contact Center Brian Spencer explains why we need to stop talking about call centers or contact centers and start looking at the bigger picture: building a customer-driven, best practice-focused center of excellence called the customer experience center.
Technology helps us all adapt our lives, and businesses are no exception. But the way people use technology continues to shift at a quickening pace and consumer behaviors and expectations are bleeding into business environments, creating new requirements and new ways of doing business. To adapt, you have to understand the factors at play, which is why we’re going to look at several important office trends that are redefining the way people collaborate online.
Once the decision is made to move to an integrated digital framework, businesses can choose to invest in additional on-premises infrastructure or shift to cloud-based solutions.
For some businesses, it may make sense to continue to improve existing in-premises infrastructures. Typically, this is the right approach for businesses that are happy with the features and functionality of the voice communications system they have in place and the way it supports customer service and contact center activities.
Unified communications and collaboration brings together multiple forms of communications, like voice, video and data services, and software applications into a single environment, improving business processes making it easier for employees to connect.
At first, spending under half an hour on managing social media may sound like a tall order, especially considering that an average user spends approximately 3 hours on social media per day. But if you’re running a small business, you may not have 3 hours. Let’s say you’ve only got a measly 18 minutes—it’s going to be tight, but we’ve got a plan we think can work for you.
With nearly 28 million small businesses in the US, it’s disappointing that key competitors are extinguishing core small to medium-sized business (SMB) communications products. In contrast, Mitel is aggressively positioning its feature-rich MiVoice Office solution with competitive new pricing. Now, MiVoice Office is priced up to 15 percent less than the closest competition while delivering twice the number of integrated features, including:
Operating a small business comes with its own unique set of constraints, especially concerning communications. Optimizing communications for any business requires finding ways to enhance customer service, employee productivity and collaboration between partners, customers and suppliers—all while reducing overall telephony costs. For smaller businesses, a unified communications (UC) system built on a scalable, digital IP platform can help realize these critical objectives. How? Let’s look at the top benefits a robust UC platform can offer the small business:
Investing in new technology, otherwise referred to as “the cost of doing business,” is something that makes most business owners cringe, especially when times are tight. It’s tough to spend money on something that doesn’t seem like it will bring an immediate return on investment. But if your current business phone system isn’t doing it’s job, you could be costing your business more than you ever realized—and buying a new one just makes good fiscal sense.